We have written several articles on fixing a bad online review

In many of these Online review articles we make it very clear that you don’t need to panic, we give you actionable suggestions on how to solve any issue with an unhappy customer to get things right.
Here is an article on “How to fix Bad Online Reviews“.
When a bad review is written, we reach out to the reviewer and request a resolution on your behalf. Know this: even if an unhappy customer leaves you a bad online review, their review if not resolved by our Resolution Services stay visible for no more than one year. The reviewer must return and renew that bad review. If they do not, it’s removed from your account. BAM!